Free global shipping on $50+ orders

+642040483965

|

suggestesque@brartradinggoods.com

BRAR goods

Shipping Policy

  1. Introduction

This Shipping Policy (“Policy”) outlines the procedures and guidelines for shipping products purchased through BRAR TRADING PVT LIMITED’s online shopping platform (“Site”). Our registered address is 10 Earnslaw Crescent, Clover Park, Auckland 2019, New Zealand. For any inquiries, please contact us at +642040483965 or suggestesque@brartradinggoods.com.

  1. Shipping Options
    2.1 Available Methods

BRAR TRADING offers various shipping options to cater to our customers’ needs. During checkout, you will be presented with available shipping methods based on your location and the weight of your order. These may include standard shipping, expedited shipping, and international shipping where applicable.

2.2 Shipping Costs

Shipping costs are calculated based on several factors including destination, package weight, and selected shipping method. The Site will display estimated shipping costs during checkout before you confirm your order. International shipments may incur additional fees for customs clearance, taxes, or duties, which are the responsibility of the customer.

2.3 Free Shipping Offers

BRAR TRADING may occasionally offer free shipping promotions. These offers will be clearly stated on the Site and may be subject to minimum purchase requirements or other conditions. Free shipping offers cannot be combined with other promotions unless explicitly stated.

  1. Order Processing
    3.1 Processing Time

BRAR TRADING will use reasonable efforts to process and ship your order within 1-3 business days after receiving your order confirmation. However, processing times may vary depending on product availability, order volume, and other factors. During peak seasons or for special order items, processing may take longer.

3.2 Order Confirmation

Once your order has been processed for shipping, you will receive a shipping confirmation email with tracking information. This email will include your tracking number and estimated delivery date based on the selected shipping method.

3.3 Order Cancellation

If you wish to cancel your order before it has been shipped, please contact our customer service immediately. Once an order has been shipped, cancellation may not be possible until the package has been returned.

  1. Delivery
    4.1 Delivery Timeframes

BRAR TRADING will use reasonable efforts to deliver your order within the timeframe indicated at checkout. Standard delivery typically takes 3-7 business days within New Zealand, while international delivery times vary by destination. Expedited shipping options may offer faster delivery at additional cost.

4.2 Delivery Risks

BRAR TRADING will deliver your order to the address you provided during checkout. BRAR TRADING will not be liable for any delay or failure to deliver due to circumstances beyond our control, including but not limited to acts of God, war, terrorism, civil unrest, strikes, or other labor disputes, or any other cause not within our control.

4.3 Lost or Damaged Packages

If your order arrives damaged or defective, please contact our customer service immediately with photos of the damaged items and packaging. BRAR TRADING will work with you to resolve any issues, which may include replacement or refund options.

4.4 Undeliverable Packages

If a package is returned to us as undeliverable, BRAR TRADING will contact you to arrange for a new delivery address or refund. Any additional shipping costs for redelivery will be borne by the customer.

  1. International Shipping
    5.1 Customs and Duties

For international orders, customers are responsible for any customs fees, taxes, or duties imposed by their country. BRAR TRADING cannot predict or control these charges. The Site will provide an estimated delivery timeframe, but actual delivery times may vary due to customs processing.

5.2 Restricted Items

Some products may be restricted from shipping to certain international destinations due to legal or safety reasons. During checkout, if your selected destination cannot receive certain items in your order, you will be notified and given the option to remove those items or cancel your order.

  1. Returns and Refunds
    6.1 Shipping Returns

If you need to return an item, please refer to our Return Policy for instructions. BRAR TRADING will provide a return shipping label for eligible returns within New Zealand. International customers may need to arrange their own return shipping and will be responsible for any return shipping costs.

6.2 Refund Processing

Once BRAR TRADING receives and processes your returned item, any refund due will be issued to your original payment method. Refunds for shipping costs will be issued at BRAR TRADING’s discretion based on our Return Policy.

  1. Contact Information

For any questions about our shipping policy or your order status, please contact us at:
BRAR TRADING PVT LIMITED
10 Earnslaw Crescent, Clover Park, Auckland 2019, New Zealand
Phone: +642040483965
Email: suggestesque@brartradinggoods.com